Returns & Exchanges
At Cooly Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear in original condition. If your purchase doesn't meet your expectations, we are committed to making the exchange or refund process as smooth as possible.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, tools, and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the returned gear, we will process your refund or ship your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing